Frequently Asked Questions

Everything you need to know about your MERACH fitness journey.

How long does shipping take for heavy fitness equipment?

Orders are typically processed within 1-2 business days. Due to the size of our rowing machines and exercise bikes, standard shipping usually takes 5-8 business days via specialized freight carriers.

What is the warranty policy on MERACH products?

We offer a 12-month manufacturer warranty on all equipment. This covers defects in materials and workmanship. Please keep your order confirmation for any warranty claims.

Can I return my equipment if I am not satisfied?

Yes, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees for large equipment may apply.

Does MERACH equipment require a subscription to work?

No, while we offer the MERACH app for advanced tracking and guided workouts, all our equipment functions perfectly in manual mode without a paid subscription.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor the delivery status in real-time.

Is assembly difficult for the rowing machines and bikes?

Our products are designed for easy home assembly. Most units come 80% pre-assembled and include a detailed manual and all necessary tools to complete the setup within 30 minutes.